Troubleshooting
What to try when something in Huff does not work.
Claude connector
Sign-in failures, empty results, and disconnecting are covered in connector troubleshooting.
Signing in
- The sign-in link did nothing. Open it on the same device you requested it from, or request a new one.
- Huff says your email is not verified. Click the verification link in your inbox, then sign in.
- You see "Set up your workspace" but your company already uses Huff. Ask a teammate for an invite, then choose Join with an invite code.
Discover
- "Pick a market to see every site." Your organization has no market yet, so sites are counted but not shown. An owner or admin adds one from the button on that message, or under Organization, Billing. See Choosing markets.
- "Nothing matches those filters." Clear a filter or widen the area on the map.
- A site says it is outside your markets. You can see counts outside your markets, but not details. Adding that locality as a market opens them.
Anything else
Write to support.